Monitor, troubleshoot, and optimize critical systems

Performance management and analytics for enterprise communications, collaboration, and payment systems

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Solutions to provide clarity and insight in a world of connected devices



Deliver a better user experience with Prognosis

As communications ecosystems become more complex and more employees and customers rely on them, it’s becoming difficult to ensure a consistent, positive user experience. How do you ensure high up-time, deliver fast problem resolution and provide a solid end-user experience?

Managed Service Performance & SLA Compliance
Managed Service Performance & SLA Compliance

Deliver service that exceeds customer expectations, every time.

UC Network Performance Assessment
UC Network Performance Assessment

Whether in the cloud, on-premise or hybrid, establishing consistent network quality and connectivity is crucial.

Enterprise Voice, Video & Collaboration Management
Enterprise Voice, Video & Collaboration Management

Simplify complex environments and deliver a positive user experience.

Customer Experience Testing & Monitoring
Customer Experience Testing & Monitoring

See things from the customers point of view and ensure they’re having the interaction you intended.

Contact Center Management
Contact Center Management

In an increasingly digital world, ensure the human interactions your customers have are high-quality.

Call Recording Management & Compliance
Call Recording Management & Compliance

Mitigate risk and ensure compliance with your call recording systems.

Want to checkout everything IR offers for Communications? See all our products


Prognosis is an absolute game-changer. It continues to show itself as an incredibly valuable solution. It has paid for itself many times over. It is the best monitoring solution out there.

Adam G

Adam Geffner

Principal Architect @ Asurion


Customers care about voice. Voice is a sensitive and integral part of business operations; it’s critical. One customer of ours said that a single minute of voice downtime costs them approx. $120,000

Andy K

Andy Kleinheinz

UC Technical Architect @ CDW


Prognosis saves us on average 1 - 1.5 hours per customer generated incident; so that’s a potential saving of between 140 - 210 hours a month for the team or 13 – 19 hours per engineer per month.

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Augustin Ramazani

UC Services @ Telindus



Stay alert in real-time with Prognosis

As the payments industry continues to evolve, providers must contend with new competitors, emerging technologies, regulatory challenges and increasing customer demands, as well as the ever-increasing risk of fraud. So how do you provide cost-effective solutions and minimize risk?

Retailers & Merchants
Retailers & Merchants

Ensure high up-time and keep customer transactions flowing.

Card Issuers/Banks
Card Issuers/Banks

Deliver customer satisfaction and card security to stay ‘top-of-wallet.’

Merchant Acquirers
Merchant Acquirers

POS transactions are predicted to grow by 166% over the next 10 years, make sure you can keep up.

Transaction Banking & Real-Time Payments
Transaction Banking & Real-Time Payments

Ensure you can keep up with shifting customer expectations and evolving regulations.

Payment Processors
Payment Processors

Make sure your customers can accept any payment method, anytime, anywhere.

Want to checkout everything IR offers for Payments? See all our products


Prognosis alerts us to problems immediately. We can usually tell a problem is about to occur before our network team identifies it.

Chad R

Chad Rodriguez

Director of Host Operations @ CSI


The role Prognosis plays in ensuring our system uptime and performance is vital. I’ll see a link is having issues and I’ll ask the team to investigate.

Henry W

Henry Wright

Operations Manager @ SPS


We wanted to make sure our system is not just available, but that it’s truly performing. And if issues occur, we can manage them efficiently and smoothly.

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Andrew Skelton

CEO @ Cabcharge

View all resources

IR Summit - Denver

IR Summit is IR's official Prognosis users conference. The community of Prognosis experts will be on hand to share...

  • Communications Blog

    The Top Trend in Digital Transformation (DX)

  • Payments Blog

    The Future of Fintech

  • webinar

    Prognosis for UC Live Demo [June 2019]

  • customer stories

    Prognosis delivers efficient alerting and automation

  • eBooks, Guides, & Reports

    Nemertes Research: Solid Customer Experience Relies on Well-Managed Communications

  • IR_PPT_Map_Grey_Dots_Trans
    07 May 19

    IR appoints Frank Hoekstra as Head of Europe

    London / Düsseldorf, May 7, 2019 – IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, today announced the appointment of Frank Hoekstra as Head of Europe. Hoekstra will oversee the European operation and help drive continued growth in the region and the successful adoption of IR’s market leading solutions.

  • 15 Jan 19 — Avaya and IR elevate alliance and expand availability of Prognosis solution suite

  • 04 Dec 18 — NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services

  • 27 Nov 18 — SOFTEL selects IR Prognosis to power managed services for Skype for Business & Microsoft Teams

  • 31 Oct 18 — BT Welcomes IR to Adastral Park